Everything you need to know about Order changes, shipping, returns, payments & refunds
Please email us at firstname.lastname@example.org, please include the order number and updated shipping address.
If your package has already shipped, please contact the shipping provider to update the shipping address. If the package is returned to our distribution center, please email us for reshipment.
All sales are final.
For any questions or concerns please reach out to email@example.com.
Please email firstname.lastname@example.org with your order number and the item and/or size change. If the item is sold out or in production we will not be able to change the size.
Please contact us to request changes as soon as possible.
Shipping time varies based on the release.
The item descriptions will always have a production and shipping time estimate for that specific item.
Please reach out for help, we will do our best to assist.
DHL - anywhere in the world
USPS - most countries, covid has made a select few unavailable
Pythia is not responsible for the payment of duties and taxes.
Please include a phone number at checkout for postal services to contact if needed.
Pythia is not responsible for the payment of customs or vat fees. The fee varies and is determined by each country and cannot be calculated in advance. By processing an order, you agree and acknowledge you will pay any customs and vat fees that may occur.
All orders are final as they are one-time releases.
Please email email@example.com with your order number and the item and/or size change. If the item is sold out or in production we will not be able to change the size. Please contact us to request changes as soon as possible.
Damaged items must be reported/emailed within 3 days of delivery, please attach photos and send them to firstname.lastname@example.org.
Pythia is not responsible for normal wear and tear to items purchased. If you have received an incorrect item or have experienced another issue with your order, please contact email@example.com within 3 days of receiving your order with a picture of the items and packing slip.
If your order includes multiple items and one (or more) of the items are out of stock, we will issue a refund for item(s) not in stock and ship the rest of your order.
PAYMENTS & REFUNDS
All sales are final, please reach out to firstname.lastname@example.org for any questions.
Differences in prices may vary according to the time an order is placed, and the time the payment is processed. When an order or return is processed, the order or refund will be generated in us dollars. Pythia is not responsible for differences in exchange rates from when an order is placed, the payment is processed, or when a refund is processed.
The amount paid at checkout and the amount that appears on your invoice is non negotiable. Pythia will not apply retroactive discounts to orders being processed or that have been processed. Discount codes and site wide sales are only good on orders placed after the start date and before the end date of the discount code/sale. The discount code must be entered during the payment process as it can not be applied later. We are not responsible if the code is not entered at checkout.
Refunds can take up to 10 business days to appear on your statement, depending on how your bank or financial institution processes them. If Pythia has processed a refund and you have not received a refund after 10 business days, contact your bank or credit card company to see if the refund is still pending. Currency exchanges may take longer than 10 business days.
If you have contacted your bank or credit card company and you still have not received your refund, please contact us at email@example.com.